Shipping policy

Shipping Policy

1. Processing Time:

  • Orders are typically processed within 1-2 business days after payment is received.
  • Please note that processing times may be extended during peak seasons or sales events.

2. Shipping Methods:

  • We offer standard and expedited shipping options for domestic and international orders.
  • Shipping costs and delivery times will vary based on the selected shipping method and destination.

3. Domestic Shipping:

  • Standard Shipping: Estimated delivery within 3-5 business days.
  • Expedited Shipping: Estimated delivery within 1-2 business days.

4. International Shipping:

  • Standard International Shipping: Delivery times vary by destination and can take up to 14 business days.
  • Expedited International Shipping: Faster delivery options are available, with estimated delivery times of 3-7 business days.

5. Shipping Confirmation:

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
  • Please allow 24-48 hours for the tracking information to update.

6. Shipping Delays:

  • While we strive to meet our estimated delivery times, unforeseen circumstances such as customs delays or extreme weather conditions may cause delays. We appreciate your understanding in such situations.

7. Order Tracking:

  • You can track your order by using the tracking number provided in your shipping confirmation email or by logging into your account on our website.

8. Shipping Restrictions:

  • We currently do not ship to P.O. boxes. Please provide a physical address for delivery.
  • Some items may have shipping restrictions based on your location. Please check the product page for any such information.

9. Customs and Duties:

  • International customers are responsible for any customs duties, taxes, or fees imposed by their country's customs department.

10. Returns Due to Shipping Issues:

  • If your order is returned to us due to an incorrect address provided by the customer or if it is unclaimed, we will contact you for a corrected address and may charge an additional shipping fee.

11. Contact Information:

  • If you have any questions or concerns regarding your order or our shipping policy, please contact our customer service team at ohwoethere@gmail.com.

Note: This shipping policy is subject to change without notice. Please review it periodically for any updates.