Refund policy

Return and Refund Policy

1. All Sales Are Final:

• At PTClothing, we take great pride in the quality of our products. As such, all sales are considered final, and we do not offer refunds or exchanges unless the product is damaged or defective upon arrival.

2. Damaged or Defective Products:

• In the rare event that you receive a damaged or defective product, please contact our customer service team at ohwoethere@gmail.com within 7 days of receiving your order. We will provide instructions on how to proceed with a return or exchange.

3. Return Authorization:

• Before returning any item, you must obtain authorization from our customer service team. Unauthorized returns will not be accepted.

4. Return Shipping:

• Customers are responsible for the cost of return shipping for damaged or defective products. We recommend using a trackable shipping service to ensure that your return is received.

5. Inspection and Processing:

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved, refunds will be processed using the original method of payment.

6. Non-Receipt of Package:

• If a package is marked as delivered by the carrier but is not received by the customer, it is the customer's responsibility to contact the carrier. We are not responsible for lost or stolen packages after they are marked as delivered.

7. Changes to This Policy:

• We reserve the right to update or modify this return and refund policy at any time. Changes will be effective immediately upon posting to the website.

8. Contact Information:

• For questions or concerns regarding our return and refund policy, please contact our customer service team at ohwoethere@gmail.com

Note: This return and refund policy is subject to change without notice. Please review it periodically for any updates.